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Comprehensive Technical Support & Maintenance

Tailored support options for new & existing clients, whether you’re residential or commercial.

Start A Project
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New Clients – Purchase a Retainer

If you’re a new client looking to have your existing systems assessed or managed by Cloud 9 AV Inc., we ask that you purchase a retainer. This allows us to allocate the right resources to evaluate your needs and schedule a technician to assess your current setup. Our retainers ensure that we can address your requirements promptly and effectively. Give us a call at (416) 425-2422 or use the button below to find the right package for you.

Explore Retainer Options
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Existing Residential Clients – Monthly Support Packages

For existing residential clients, we provide customized monthly support packages to ensure your home systems function smoothly. These packages include remote diagnostics, system fine-tuning, and ongoing maintenance throughout the year.

Residential Support Package Pricing

Monthly support packages are available exclusively for residential clients.

For Business Support Services, please contact us for customized packages tailored to meet your needs.

Essentials

$16.95/month

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  • Help Desk Phone or Email Support During Business Hours (M-F 9am-5pm)
  • Standard Onsite Labour Rates & Response Times

Enhanced

$33.90/month
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Everything in Essentials, Plus:

  • After Hours Phone or Email Support Including Weekends.
  • Remote Diagnostics and System Updates for OvrC Enabled Systems
  • If you have a Control4 or Savant system, you must have a minimum of ADVANCED support.

Advanced

$84.75/month
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Everything in Enhanced, Plus:

  • Control4 or Savant Smart Home Support
  • Programming Changes to Your Remotes, Keypads or Lighting Scenes
  • Yearly (1) Full Maintenance Visit to Make Sure Your System Is Working at Top Performance and Features Any Necessary Software Updates.
  • OVRC hardware and 4Sight or similar required.

Ultimate

$339/month
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Everything in Advanced, Plus:

  • Priority Call Backs and Onsite Service Scheduling
  • Quarterly (4) Onsite Preventative Maintenance Visits Which Is Critical for Any Platform Such as Control4 or Savant
  • Project Discounts on Labour and Hardware
  • Scheduled Onsite Training as Required for You and Your Family

(Recommended for customers who travel and may not be home to do the many updates required to smart home systems.)

  • OVRC hardware and 4Sight or similar required.

Open A Support Ticket

If you’re an existing client and need immediate assistance, you can open a new support ticket. Our technicians are equipped with advanced diagnostic tools to resolve most issues remotely. We’ll work quickly to address your concerns and get your system back to peak performance.

Open a New Ticket

“Professional, timely, and super capable!”

“I had an incredible experience with Cloud 9 AV. They were professional, timely, and super capable. They turned my ugly living room wall into a fantastic situation with a sleek TV that is digital art when the TV is not on. For me, it is the perfect result. They gave me options and immediately took care of all my TV needs. All the extra wires that had previously muddied up my space are now gone. It was an absolute pleasure to deal with them, and I’ve already referred them to my friends. I highly recommend Cloud 9 AV Inc.”

— Leila R., Home Audio Visual Customer

“Cloud 9 AV had great recommendations every step of the way!”

“I’m not tech-savvy and needed a TV and sound solution for a small space. Cloud 9 AV had great recommendations every step of the way… I also really appreciated how handily the team installed the TV into an awkwardly shaped corner with a dual-arm articulating mount. They set it all up so I didn’t have to do a thing. Thank you, Dave and Jeff, for the efficient and effective service!

— Tricia H., Home Audio Visual Customer

“I am thrilled with the result!”

“Cloud 9 AV planned and installed a complete home AV system for me… I am thrilled with the result: great-sounding music in every room that I control from my phone, with no wires in sight. Jeff and his team were extremely professional and creative problem-solvers throughout the process. Thanks to James and Dave for returning twice to get my TV in the exact right place and to Kevin for sourcing perfect in-ceiling speakers for my kitchen. Of the many indulgences I made in my renovation is my Cloud 9 AV system. It’s what gives me the most joy every hour I spend with my family in the new house. And considering the great service and products, the price was very reasonable!”

— Lori S., Home Audio Visual Customer

“They took the time to listen to us and customized everything to our needs!”

“It was our first time working with Cloud 9 AV. From the first time we met Jay to when the fantastic AV/lighting experts left our house (on time and on budget!), it was an awesome experience. They took the time to listen to us and customized everything to our needs (let’s be real…wants). Anyway, we would highly recommend them. Their many years of experience was highly evident throughout.”

— David M., Home Audio Visual Customer

“They stepped right in and sorted out all of our family’s internet needs!”

“I was having internet challenges and struggling to accomplish virtual meetings, among other networking nightmares. Cloud 9 AV was referred by a friend, and they stepped right in and sorted out all of our family’s internet needs. Even in a smaller house, our challenges were big. C9’s technical team made my family feel safe even during this challenging time. I highly recommend it and feel that it was 100% worth the investment!”

— Robert, Home Audio Visual Customer
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Experience Exclusive Benefits

Finding the right team for your home renovations and upgrades doesn’t need to be difficult. Cloud 9 AV Inc. provides exceptional service with benefits only we can offer:

  • HTA Certified: As one of the select 10% of companies that have achieved HTA Certification, we meet the highest standards in technical competence, customer service, and aftercare support.
  • Long-Term Experience: Benefit from our extensive knowledge and expertise, collected over the course of over two decades in the industry.
  • Dedicated Support: Receive ongoing assistance and care to keep your systems operating flawlessly. We’re always here to help.
  • Specialized Expertise: With experts in audio, visual, automation, security, and certified electricians, our team offers services tailored to your needs and manages your project from start to finish.

Request Technical Support

If you’re an existing client and need immediate assistance, you can open a new support ticket using the form below.

Open A New Technical Support Ticket

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